We have a 2-day return policy only on faulty or malfunctioning devices, which means you have 48 hours after receiving your device to request a return.

Only devices with manufacturing defects will be inspected and returns for physical damage will not be accepted. Leakages are considered a manufacturing defect.

To initiate a return, please contact us at vapetronicz1@gmail.com or call us at +254705369033. Note that all returns require the original defective device to be exchanged.

You can always reach out to us with any return questions at vapetronicz1@gmail.com.

Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it promptly.

Sale Items
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get the product you need is to return the defective item in exchange for a replacement.

Refunds
We have a strict no-refund policy on all products due to the nature of goods being handled. For further queries, contact us at vapetronicz1@gmail.com.

Thank you for choosing Vape Tronicz Kenya. We are committed to ensuring your satisfaction with our products.